Class: Building Emotional Intelligence at Work

"We are being judged by a new yardstick: not just how smart we are, or by our training and expertise, but also by how well we handle ourselves and each other." 
— Daniel Goleman, 1998. Working with Emotional Intelligence

Often, our clients tell us: our employees have the necessary job skills, but other job-related behaviors get in the way. Communication breaks down. Conflict develops. Teams can't function. Regardless of how smart, expert or well-trained employees are, they need the skills to interact and collaborate. Studies show that building emotional intelligence through training works.

The class includes a participant pre-training 360-degree assessment followed by feedback. Participants practice competencies within an integrated business-specific simulation.

Participants develop skills in these areas:

• Recognizing their strengths and limits.
• Managing disruptive emotions and impulses.
• Maintaining standards of honesty and integrity.
• Taking responsibility for personal performance.
• Striving to improve or meet a standard of excellence.
• Acting on opportunities.
• Sensing others’ feelings and perspectives, and taking an active interest in their concerns.
• Anticipating, recognizing, and meeting customers’ needs.
• Cultivating opportunities through diverse people.
• Using effective tactics for persuasion.
• Inspiring and guiding others.
• Initiating and managing change.